Frequently Asked Questions

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  1. When will my order ship?

    Please note shipping timeframes do not include time needed to fulfill your order. Many of our apparel items are printed on demand. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

  2. What is the return policy?

    You are welcome to return unwashed, unworn items within 30 days for a refund. Items not eligible for return are sale items marked as "Final Sale" (ending in $.97), washed/worn merchandise, hats, drinkware, and "Mystery" promotional items. Your refund to the payment method used will be processed when we receive the returned package at our facility and you will receive a notification to confirm the refund. Returns for E-Bikes and chairs must be approved prior to returning. Once your items are inspected and approved for return by our team, your refund will typically appear within 3-5 business days on your credit card. We do request up to 10 business days from receipt of your return package to process your items and issue your refund. 

    If you need to return an item, please visit our returns page

  3. Can I make an exchange?

    At this time, we are not offering exchanges, but ask that you return the unwanted item(s) for a refund and place a new order for the item(s) you need. Your refund will be processed to the payment method used when we receive the returned package at our facility and you will receive a notification to confirm the refund. Please contact Customer Service with any questions!

  4. How do I make changes to my order?

    Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents. If you need to update your information on your account before ordering, please do so here.

  5. Where do I enter promo codes?

    On the checkout page you will click on the link "Have a promo code?" and enter the code. Please be sure the code applies before placing your order. Not responsible for forgotten or misuse of promo code. Not valid on previous purchases.

  6. Where are stores located?

    We have 3 retail stores on 30A! Click here for addresses and directions.

  7. Where is the clothing made?

    All 30A Gear apparel is made in Guatemala or India and all printing is done in the U.S. 

  8. How do the tees fit?

    Please reference the size chart included in the images on each item listing or you can find them all here!